details 'next day'
- Must be called in before 17.00h to be delivered the next work day
before 12:00h
- The maximum size is an A3 envelope (30cm x 42cm) 4cm thick.
- The maximum weight is 2 kg.
- The maximum size is an A3 envelope (30cm x 42cm) 4cm thick.
- The maximum weight is 2 kg.
details 'same day'
- Must be called in before 14:00h to be delivered before 19:00h the
same day ( deliveries within zones 1, 2, 3 and 4 )
- Must be called in before 12:00h to be delivered before 19:00h the same day ( deliveries in zone 5 )
- The maximum size is an A3 envelope (30cm x 42cm) 4cm thick.
- The maximum weight is 2 kg.
- Must be called in before 12:00h to be delivered before 19:00h the same day ( deliveries in zone 5 )
- The maximum size is an A3 envelope (30cm x 42cm) 4cm thick.
- The maximum weight is 2 kg.
details 'economic'
- our new service, delivery times as specified in the
pricelist.
- Maximum size is 20cm x 40cm x 35cm.
- Maximum weight is approximately 6kg.
- Maximum size is 20cm x 40cm x 35cm.
- Maximum weight is approximately 6kg.
details 'normal'
- Our standard service; if not specified differently, we deliver
and charge under these terms.
- Maximum size is 20cm x 40cm x 35cm.
- Maximum weight is approximately 6kg.
- Maximum size is 20cm x 40cm x 35cm.
- Maximum weight is approximately 6kg.
details 'urgent'
- Urgent deliveries will be delivered on time or will be free of
charge.
- The time window starts after the client hangs up the phone or when the package is ready, whichever is later.
- Maximum size is 20cm x 40cm x 35cm.
- Maximum weight is approximately 6kg.
- The time window starts after the client hangs up the phone or when the package is ready, whichever is later.
- Maximum size is 20cm x 40cm x 35cm.
- Maximum weight is approximately 6kg.
waiting time
- The package must be ready within five minutes of the courier's
arrival.
- Additional wait time will be billed at 0,50 euros per minute.
- Additional wait time will be billed at 0,50 euros per minute.
size and weight
- We do not charge extra for heavy or oversized packages; however,
such packages will be charged as an 'urgent'.
- For oversized or odd-shaped deliveries, the messenger present will decide if the package can be carried safely.
- We reserve the right to refuse any package based on its size and/or weight.
- For oversized or odd-shaped deliveries, the messenger present will decide if the package can be carried safely.
- We reserve the right to refuse any package based on its size and/or weight.
packaging
- All packages must be wrapped appropriately.
- All packages must have the delivery address and a contact name attached.
- We reserve the right to refuse any package based on packaging or lack thereof.
- All packages must have the delivery address and a contact name attached.
- We reserve the right to refuse any package based on packaging or lack thereof.
weather
- We do not charge extra in rainy or wet conditions.
- During extreme weather conditions, delivery times may change.
- During extreme weather conditions, Urgent services will be delivered as soon as possible.
- During extreme weather conditions, delivery times may change.
- During extreme weather conditions, Urgent services will be delivered as soon as possible.
billing and payment
- Bills will be emailed within the first three days of the
following month.
- Hard copies of bills, if requested, can also be sent by normal mail.
- Payment must be made within thirty calendar days of the billing date.
- Payment must be made via bank transfer, direct debet, cash, or check.
- Checks will only be accepted for payments greater than 30 euros.
- Hard copies of bills, if requested, can also be sent by normal mail.
- Payment must be made within thirty calendar days of the billing date.
- Payment must be made via bank transfer, direct debet, cash, or check.
- Checks will only be accepted for payments greater than 30 euros.
discounts
- For new customers, the first ride will be discounted 50%.
- We offer a 5% discount on bills larger than 250 euros excluding IVA.
- We offer a 7% discount on bills larger than 500 euros excluding IVA.
- We offer a 10% discount on bills larger than 700 euros excluding IVA.
- We offer a 5% discount on bills larger than 250 euros excluding IVA.
- We offer a 7% discount on bills larger than 500 euros excluding IVA.
- We offer a 10% discount on bills larger than 700 euros excluding IVA.
working hours
- Monday through Thursday: 8h - 20h, Friday: 8h - 19h.
- We are available to work outside these hours with advance notice.
- Saturdays, Sundays, and holidays we are closed.
- We are available to work outside these hours with advance notice.
- Saturdays, Sundays, and holidays we are closed.
proof of delivery
- Copy of waybill can be emailed, free of charge
- Copy of waybill can be hand-delivered for an extra charge
- Copy of waybill can be hand-delivered for an extra charge
legal disclaimer
- All deliveries made by Independent are subject to the Law of
Ground Transport 16/ 1987 (Llei d'Ordenacio del Transport Terrestre
16/ 1987) unless otherwise specified.
